Terms of Service
Last updated: March 1, 2026
Agreement
By accessing or using Aiva (aiva.family) (“the Service”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
Eligibility
You must be able to form a binding contract to use the Service. If you are under 18 or otherwise not of legal age in your jurisdiction, a parent or guardian must agree to these terms on your behalf and be responsible for your use of the Service.
Account and family
You must provide accurate information when creating an account and when inviting or managing family members. You are responsible for maintaining the security of your account and for all activity under it. Family membership is shared within your household or invited group; do not share account access in a way that violates these terms or misrepresents who is using the Service.
Use of the service
You agree to use the Service only for lawful purposes and in accordance with these terms. You may not: use the Service to harm, abuse, or harass others; attempt to gain unauthorized access to the Service or others’ data; use the assistant or automation in a way that violates any applicable law or third-party rights; or resell or sublicense the Service without permission. We may suspend or terminate access for conduct that we determine violates these terms or is harmful to the Service or other users.
Subscription and payment
The Service is offered on a paid subscription basis (e.g. $29 per month per family, as stated on the pricing page). Payment is processed by Stripe. Subscriptions renew automatically until you cancel. You may cancel from the billing page in the app; cancellation takes effect at the end of the current billing period. Refunds are handled as stated at checkout and in Stripe’s policies; we do not guarantee refunds for partial periods.
Intellectual property
The Service, including its design, content, branding, and technology, is owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable license to use the Service for your personal or family use in accordance with these terms. You may not copy, modify, or create derivative works of the Service or use our trademarks without permission.
AI-generated content
The Service uses artificial intelligence to generate responses, suggestions, and other content. AI-generated content may be inaccurate, incomplete, or out of date. You should not rely on it as professional, medical, legal, or financial advice. You are responsible for evaluating and verifying any information the assistant provides before acting on it.
Disclaimers
The Service is provided “as is” and “as available.” We do not guarantee uninterrupted access, specific results, or that the assistant will be error-free. We disclaim all warranties to the extent permitted by law, including implied warranties of merchantability and fitness for a particular purpose.
Limitation of liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, or use. Our total liability for any claims arising from or related to the Service is limited to the amount you paid us in the twelve (12) months preceding the claim, or one hundred dollars ($100), whichever is greater.
Changes to the terms
We may update these terms from time to time. We will post the updated terms on this page and update the “Last updated” date. Your continued use of the Service after changes constitutes acceptance of the new terms. For material changes, we will notify you by email or through the Service where reasonably practicable.
Termination
We may suspend or terminate your access to the Service for breach of these terms or for any other reason at our discretion. You may stop using the Service and cancel your subscription at any time. Upon termination, your right to use the Service ceases; we may retain or delete your data in accordance with our privacy policy.
General
These terms constitute the entire agreement between you and us regarding the Service. If any provision is held invalid, the remaining provisions remain in effect. Our failure to enforce any right does not waive that right. These terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions. For questions about these terms, contact us at legal@aiva.family.